Smart Life App

Your portal for all Smart Life App informations

Smart Life FAQ

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Need help with the Smart Life App? Whether you are a beginner setting up your first bulb or a pro looking for advanced automation, we’ve got the answers. Explore our categorized FAQ below to solve common issues and discover hidden features.

Getting Started
How do I create an account?

To create a Smart Life account, download the app and follow the on-screen instructions to create an account or check our getting started guide here.

Yes, the Smart Life App is free to download and use.

check our video and article and find out what Tuya is 

  • Open the Smart Life App
  • Click on the plus sign (+) in the upper right corner
  • Choose the type of device you want to add
  • Follow the in-app instructions to connect the device

Check our Video here to see it in real time

Which devices are compatible?

The Smart Life App is compatible with a wide range of smart home devices, including smart plugs, smart bulbs, smart cameras, and more. Check our compatible brand list

Yes, Zigbee devices are compatible with the Smart Life App. A Zigbee gateway is required to integrate them into the app. Through this gateway, various Zigbee sensors and devices, such as lights, switches, or sensors, can be connected and controlled. This enables seamless integration and automation of your smart home.

Smart Life App works with Matter-certified devices. Matter is a unified smart home standard created by Amazon, Apple, Google, and SmartThings. It aims to seamlessly connect various smart home ecosystems, allowing devices from different brands to work together effortlessly. This makes managing and using your smart home devices simpler and more convenient. 

Yes, the Smart Life App is compatible with Amazon Alexa and Google Assistant. Simply open the Alexa or Google Assistant app and connect it to your Smart Life account. You can then control your devices with voice commands.

Yes you can. Some devices may require a hub such as Sensors with Zigbee protocol but in general Smart Life App doesn’t require a hub.

Yes! The Smart Life App fully supports widgets on both iOS and Android, allowing you to control your favorite devices or trigger „Scenes“ directly from your home screen without even opening the app.

  • On iPhone (iOS): You can add „Tap-to-Run“ widgets to your Today View or Home Screen. This is perfect for a „Leave Home“ scene that turns off all lights with one tap. It also supports Apple Watch integration for wrist-based control.

  • On Android: You can place individual device shortcuts or 4×2 scene widgets on your home screen.

  • Pro-Tip: To set this up, first create a „Tap-to-Run“ automation in the app under the Scene tab. Once created, it will be available to select when you add the Smart Life widget to your phone’s screen.

Officially, Smart Life is designed as a mobile-first experience for iOS and Android. However, as of 2026, there are three ways to control your devices from a computer:

  1. Web Dashboard: You can use the Smart Life Web Terminal (accessible via home.smart321.com) to view camera feeds and control basic device states directly in your browser.

  2. Windows/Mac via Matter: Since many new Smart Life devices are now Matter-compatible, you can control them using the native „Home“ apps on Windows 11 or macOS without needing a separate Smart Life desktop app.

  3. Android Emulators: If you need the full app experience on a PC, you can use an emulator like BlueStacks to run the mobile version of Smart Life on your desktop.

  4. Specialized Software: For advanced users, integrating Smart Life with Home Assistant allows for a professional, full-screen dashboard on any PC or tablet.

My device is 'Offline'—how do I fix it?

  • Power Check: Ensure the physical switch for the device (like a wall switch for a smart bulb) is turned ON. Smart devices need constant power to stay connected to your Wi-Fi.

  • The „2-Minute Rule“: If you just had a power outage or restarted your router, wait at least 2 minutes. Smart devices often take longer than phones or laptops to re-handshake with the cloud servers.

  • Router Distance: If the device is far from your router, the signal might be too weak. Try moving the device closer or consider a Wi-Fi Extender if the „Offline“ status happens frequently.

  • Check Your Band: Most Smart Life devices only work on the 2.4GHz Wi-Fi band. If your router has „Smart Steering“ (combining 2.4GHz and 5GHz), the device might get kicked offline.

  • Soft Reset (Power Cycle): Turn the device off at the plug or circuit breaker for 10 seconds, then turn it back on.

  • The Final Fix (Re-pairing): If none of the above work, remove the device from the Smart Life app, reset it (usually by holding the power button for 5-10 seconds until it blinks), and add it again.

You can share your Smart Life devices with others by inviting them in the app. To do so check our article and video here.

You can control your Smart Life devices from anywhere as long as you have an internet connection. Simply open the Smart Life App on your smartphone or tablet.

How to do Automations in Smart Life App

How to make perfect Scenes

To delete your Smart Life account, please follow these steps:

  1. Open the Smart Life app on your device and log in to your account.
  2. Tap on the „Profile“ tab at the bottom right corner of the screen.
  3. Tap on „Settings“ at the top right corner of the screen.
  4. Scroll down and tap on „Delete Account“ at the bottom of the screen.
  5. Read through the information provided and then tap on „Delete Account“ again.
  6. Enter your password and tap on „Confirm“ to delete your account.

Please note that once your account is deleted, all of your devices and data associated with your account will also be deleted and cannot be recovered.

Still stuck? Don’t worry! If our FAQ didn’t solve your problem, check out our [Step-by-Step Setup Video] or reach out via our [Contact Form]. We update this section weekly based on your feedback to ensure you have the best smart home experience possible.

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